My background is pretty much customer service. I haven't used Google Docs much but that's only because I prefer my privacy and am not sure Google honors that trust. Otherwise, I've been using word processors for about thirty years, so GD seemed pretty basic to me. And it's probably bad that I didn't know what Basecamp was until I Googled it. Looks like good stuff.
Thanks for replying. I'm honestly looking for work (other work—I am employed now) so this piqued my interest.